Effective Date: 1/5/25
Website: book.stayinnorthumberland.com
1. Introduction
book.stayinnorthumberland.com (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a booking through our website.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
a. Personal Information
Name
Email address
Phone number
Mailing address
Booking preferences
Special requests or accessibility needs
b. Booking and Transaction Information
Property details booked
Dates of stay
Number of guests
Payment method (processed securely via third-party gateway; we do not store full card details)
c. Technical Information
IP address
Browser type
Operating system
Pages visited
Referral source
Cookies and usage data
3. How We Use Your Information
We use your information to:
Process and manage your bookings
Communicate with you about your reservations
Provide customer support
Send booking confirmations, reminders, or updates
Comply with legal obligations (e.g., accounting, taxation)
Improve our website and services
Detect and prevent fraud or abuse
4. Legal Bases for Processing (for GDPR Compliance)
We process your data based on the following legal grounds:
Performance of a contract – to manage bookings and deliver services
Consent – for email marketing or promotional communications
Legal obligation – to comply with regulations and authorities
Legitimate interests – for analytics, fraud prevention, and service improvements
5. Sharing Your Data
We may share your information with:
Payment providers (e.g., Stripe, PayPal) for secure processing
Property owners/managers for coordination of bookings
IT and hosting providers involved in operating our website
Authorities or regulators if legally required
We do not sell or rent your personal data to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Secure Sockets Layer (SSL) encryption
PCI-compliant payment processing
Access controls and user authentication
Regular system monitoring
Despite our efforts, no method of transmission over the internet is completely secure.
7. International Transfers
If you are located outside the country where our servers are hosted, your data may be transferred internationally. We ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) where required.
8. Your Rights
If you are in the EU, UK, or other jurisdictions with data rights, you may have the right to:
Access, update, or delete your personal data
Withdraw consent at any time
Object to or restrict processing
Request data portability
Lodge a complaint with a supervisory authority
To exercise these rights, contact us at stay@stayinnorthumberland.com
9. Data Retention
We retain your personal data only for as long as necessary to:
Fulfill your bookings
Comply with legal obligations
Resolve disputes and enforce agreements
10. Cookies and Tracking
We use cookies and similar technologies to improve user experience, track usage patterns, and facilitate bookings. You can manage cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to third-party sites (e.g., travel resources). We are not responsible for their privacy practices and encourage you to review their policies.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes indicates acceptance.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Email: stay@stayinnorthumberland.com
Address: Unit 2B, Alnwick, NE66 2DE