Effective Date: 1/5/25

Website: book.stayinnorthumberland.com

1. Introduction

book.stayinnorthumberland.com (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a booking through our website.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

a. Personal Information

Name

Email address

Phone number

Mailing address

Booking preferences

Special requests or accessibility needs

b. Booking and Transaction Information

Property details booked

Dates of stay

Number of guests

Payment method (processed securely via third-party gateway; we do not store full card details)

c. Technical Information

IP address

Browser type

Operating system

Pages visited

Referral source

Cookies and usage data

3. How We Use Your Information

We use your information to:

Process and manage your bookings

Communicate with you about your reservations

Provide customer support

Send booking confirmations, reminders, or updates

Comply with legal obligations (e.g., accounting, taxation)

Improve our website and services

Detect and prevent fraud or abuse

4. Legal Bases for Processing (for GDPR Compliance)

We process your data based on the following legal grounds:

Performance of a contract – to manage bookings and deliver services

Consent – for email marketing or promotional communications

Legal obligation – to comply with regulations and authorities

Legitimate interests – for analytics, fraud prevention, and service improvements

5. Sharing Your Data

We may share your information with:

Payment providers (e.g., Stripe, PayPal) for secure processing

Property owners/managers for coordination of bookings

IT and hosting providers involved in operating our website

Authorities or regulators if legally required

We do not sell or rent your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Secure Sockets Layer (SSL) encryption

PCI-compliant payment processing

Access controls and user authentication

Regular system monitoring

Despite our efforts, no method of transmission over the internet is completely secure.

7. International Transfers

If you are located outside the country where our servers are hosted, your data may be transferred internationally. We ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) where required.

8. Your Rights

If you are in the EU, UK, or other jurisdictions with data rights, you may have the right to:

Access, update, or delete your personal data

Withdraw consent at any time

Object to or restrict processing

Request data portability

Lodge a complaint with a supervisory authority

To exercise these rights, contact us at stay@stayinnorthumberland.com

9. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill your bookings

Comply with legal obligations

Resolve disputes and enforce agreements

10. Cookies and Tracking

We use cookies and similar technologies to improve user experience, track usage patterns, and facilitate bookings. You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., travel resources). We are not responsible for their privacy practices and encourage you to review their policies.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes indicates acceptance.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Email: stay@stayinnorthumberland.com

Address: Unit 2B, Alnwick, NE66 2DE